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My Profile Overview
The My Profile section allows you to manage your personal account information, including your name, password, email address, mobile number, and timezone preferences.
Keeping your profile information up-to-date ensures you receive important notifications and can access your account securely.
Profile Information Overview
Your profile page displays:
- Name
- Your first and last name with an edit icon (✏).
- Email address
- Your email with verification status and edit icon.
- Mobile number
- Your phone number with verification status and edit icon.
- Preferences
- Your timezone setting.
- Change password
- Button to update your password.
Your email and mobile number will show either a green "Verified" badge or an orange "Not verified" badge. Verified contact information is important for account security and receiving notifications.
Password Requirements
Your new password must meet these requirements:
- Be 12-25 characters long.
- Cannot contain your username or organization ID.
- Must include both uppercase and lowercase letters.
- Must include at least one number.
- Must include at least one special character: ( ) . - _ # , ; / @ $ : & ! ? %.
- No other special characters are accepted.
Timezone Preferences
Your timezone setting affects:
- How transaction times are displayed in reports.
- When scheduled payments are processed.
- Timestamps on notifications and emails.
- Date/time displays throughout the platform.
Make sure to select the timezone where your business operates for accurate reporting.
Email and Mobile Verification
When you update your email address or mobile number, you must complete the verification process for the change to take effect.
If you do not receive the verification code:
- For email: Check your spam/junk folder and verify the address was entered correctly.
- For mobile: Verify your phone number was entered correctly with country code and that your phone can receive SMS messages.
- Use the resend code option if available.
If you do not complete verification, your contact information will show as "Not verified" and the change will not be finalized.