On This Page

About This Guide

This section describes this guide and where to find further information.
Audience and Purpose
This guide is intended for merchants managing their billing in the Merchant Portal.
Conventions
This statement appears in this document:
An
Important
 statement contains information essential to successfully completing a task or learning a concept.

Recent Revisions to This Document

26.06.1

Initial version.

Introduction

What is the Billing Module?

The Billing module is the central hub for managing all financial aspects of your account. It provides you with complete visibility and control over these areas:
  • Your current account balance and payment status.
  • Historical billing statements and invoices.
  • Payment methods and automatic payment settings.
  • Product pricing and service fees.
  • Billing contact information.

Key Features

The Billing module is organized into three main sections:
Overview
View your current balance, payment methods, and access all billing statements.
Products and Pricing
Understand the pricing structure for services you are using.
Billing Settings
Manage payment methods, set up autopay, and update billing information.

Who Uses This Guide?

This guide is designed for business owners, financial managers, and administrators who need to perform these tasks:
  • Monitor and manage their account billing.
  • Review and download billing statements.
  • Set up and manage payment methods.
  • Understand service pricing and fees.
  • Configure automatic payment settings.

Accessing the Billing Module

Access the Billing module to view and manage your account billing information.
To access the Billing module:
  1. Log in to your account.
  2. Click
    Billing
    .

RESULT

The Billing Overview tab displays your current balance, payment methods, and billing statements.

Understanding the Billing Overview

The Billing Overview tab provides a dashboard for monitoring your account's financial status with information about your balance, payment methods, and billing statements.

Overview Dashboard Sections

When you access the Billing Overview tab, you will see three main sections at the top of the page:
Current Balance
What it shows:
 Your outstanding balance that needs to be paid to the platform.
  • Displays the total amount currently due.
  • Shows the payment due date.
  • Updates automatically as new charges are incurred or payments are made.
Payment Method
What it shows:
 The credit or debit card currently set up for billing payments.
  • Displays the card type.
  • Shows the last 4 digits of the card number.
  • Indicates the card expiration date.
  • Includes a
    Manage
     button to update payment methods.
Automatic Payments
What it shows:
 Your autopay configuration status.
  • Indicates whether automatic payments are enabled or disabled.
  • Shows when automatic payments will be processed, if enabled.
  • Displays which payment method will be charged.
  • Includes a
    Manage
     button to configure autopay settings.
If you are a new user with no billing history yet, you will see an empty state message: "No billing statements yet. Once they are ready, you will see them show up here.".

Billing Statement Information

The main section of the Overview tab displays a table of all your billing statements. Each statement includes these information:
Bill Number
A unique identifier for each billing statement (for example, 4B3836G4777).
Amount
The total amount charged for that billing period.
Created Date
The date when the bill was generated.
Due Date
The date by which payment must be received.
Status
Current payment status of the bill.
Actions
Three-dot menu with options to view or download the bill.

Statement Status Types

Paid
The bill has been paid in full.
Pending
Payment is awaiting processing or the bill is not yet due.
Unpaid
For pending bills.

Filtering Billing Statements by Date Range

Filter billing statements by selecting a pre-defined time period or custom date range.
To filter billing statements to display only those within a specific time period:
  1. Click on the
    Last 12 months
     dropdown in the Billing statements section.
  2. Select from pre-defined time periods:
    • Last 3 months
    • Last 6 months
    • Last 12 months
    • Custom date range
  3. If selecting
    Custom
     , choose your desired start and end dates.
  4. Click
    Apply
     to filter the results.

Filtering Billing Statements by Status

Filter billing statements to display only those with specific payment statuses.
To filter billing statements with a specific payment status such as Paid or Pending:
  1. Click on
    Status: All
     under the Billing statements header.
  2. Check the box(es) for the status types you want to view:
    • Paid
    • Pending
    • Or select multiple statuses.
  3. The table will automatically update to show only statements matching your selection.

Sorting Billing Statements by Column

Sort billing statements by different columns to organize and find specific information.
To sort billing statements by various columns:
  1. Click the two-arrow icon next to any column header to sort.

    ADDITIONAL INFORMATION

    • Bill Number: Sort alphabetically/numerically.
    • Amount: Sort from lowest to highest or highest to lowest.
    • Created Date: Sort from oldest to newest or newest to oldest.
    • Due Date: Sort by upcoming or past due dates.
  2. Click the icon again to toggle between ascending and descending order.

Viewing a Billing Statement

View the details of a specific billing statement including line items and charges.
To view detailed information for a billing statement:
  1. Find the billing statement you want to view in the table.
  2. Click the three-dot menu icon in the Actions column.
  3. Select
    View Bill
     from the dropdown menu.

RESULT

The billing statement opens, showing detailed line items and charges.

Downloading a Billing Statement

Download a billing statement as a PDF for your records.
To download a billing statement as a PDF for your records:
  1. Click the Billing tab.
  2. Confirm that you are on the Overview tab.
  3. Find the billing statement you want to download.
  4. Click the three-dot menu icon in the Actions column.
  5. Select
    Download bill
     from the menu.

    Step Result

    The billing invoice will open as a PDF in a new browser tab.
  6. Use your browser's save function to save the PDF to your computer.

RESULT

The billing statement is saved to your computer as a PDF file.
It is a good practice to download and save your billing statements regularly for your accounting records and tax purposes.

Making a Payment

Make a payment. directly from the Billing Overview tab to pay your outstanding balance.
To make a payment if you have an outstanding balance:
  1. Click the Overview tab.
  2. Review your current balance displayed at the top of the page.
  3. Click the
    Make a payment
     button.
  4. Follow the payment process to submit your payment using your configured payment method.

RESULT

You will receive confirmation once the payment is processed.
Payments are typically processed within 1-2 business days. Your balance will update once the payment has been successfully processed.

Understanding Products and Pricing

Learn about the products and pricing structure, including pricing tiers, fees, and included services.

Products and Pricing Overview

The Products and Pricing tab provides complete transparency into the services you are using and their associated costs. This section helps you understand what you are being charged for and how pricing is structured for each product.
The Products and Pricing page displays all products that have been activated for your account, including their respective pricing information. This is for informational purposes and reflects the services you are currently subscribed to.

Product Information Display

When you navigate to the Products and Pricing tab, you will see a list of all activated products for your account. Each product is displayed with:
  • Product name and description
  • Pricing structure and fees
  • Billing frequency
  • Expandable details showing line items and pricing tiers

Understanding Pricing Tiers

Some products, like the Gateway service, use tiered pricing based on usage volume.
Transaction Volume Tiers.
Tier 1 (0 to 9,999 transactions)
Charged at one rate per month.
Tier 2 (10,000 to 24,000 transactions)
Charged at a different rate per month.
Tier 3 (25,000 to 49,999 transactions)
Charged at another rate per month.
Pricing shown is for example purposes only. Your actual price can vary.
How Tiered Pricing Works:
 Your monthly fee is determined by the tier your transaction volume falls into. For example, if you process 15,000 transactions in a month, you will be charged the Tier 2 rate.

One-Time Fees

Some products include one-time setup or registration fees:
  • Initial Merchant ID registration:
     A one-time fee charged when you first activate the Gateway service (price can vary).
  • This fee appears on your first billing statement after activation.
  • You will not be charged this fee again unless you add additional merchant IDs.

Monthly Recurring Fees

Monthly fees are charged on a recurring basis and can include:
Transaction monthly minimum
A base monthly fee regardless of transaction volume.
Volume-based fees
Charges that vary based on your usage tier.
These fees appear on each monthly billing statement.

Included Products

Some products are included with your account at no additional charge:
Token Management
Securely store and manage customer payment details without handling raw card data.
Recurring Billing
Automatically charge customers on a recurring schedule for subscriptions or memberships.
Fraud Management Essentials
Protect your business from fraud using built-in security and risk checks.
Transaction Search
Quickly search, view, and manage all your payment transactions.
Unified Checkout
Offer a single, streamlined checkout experience across all payment methods.
Virtual Terminal
Accept payments manually by entering card details for phone or offline orders.
Reporting
View detailed reports to track sales, payments, and business performance in one place.
Customer Invoicing
Create and send professional invoices to customers and get paid online.
Pay by Link
Send a secure payment link to customers so they can pay online anytime.
While these products are included at no additional monthly fee, standard transaction processing fees can still apply when you use these features to process payments.

Understanding Your Charges

Your monthly billing statement will include charges from all activated products:
  • One-time fees (if applicable)
     - Charged once upon activation.
  • Monthly base fees.
     - Recurring charges for service access.
  • Usage-based fees
     - Charges based on transaction volume or usage.
  • Transaction fees
     - Per-transaction charges based on your pricing tier.
Review the Products and Pricing page regularly to understand your cost structure. This can help you optimize your usage and manage your monthly expenses effectively.

Viewing Product Details

View detailed pricing information for a product, including pricing tiers and line items.
To view detailed pricing information for a given product:
  1. Select the Billing tab.
  2. Click on
    Products and pricing
    .
  3. Find the product you want to learn more about.
  4. Click the expand arrow (^) on the right side of the product card to view detailed pricing tiers.
  5. Click the arrow again to collapse the details.

RESULT

The product card expands to show detailed pricing tiers and line items.

Understanding Billing Settings

Learn about payment methods, automatic payments, and billing information configuration options.

Billing Settings Overview

The Billing Settings page is where you manage all the configuration options for your billing account. This includes payment methods, automatic payment settings, and billing contact information.
Changes made in Billing Settings affect how your account is billed and where billing notifications are sent. Make sure all information is accurate and up to date.

Main Settings Sections

The Billing Settings page is organized into three main sections:
Payment Methods
Manage credit and debit cards used for billing.
Autopay
Configure automatic payment settings.
Billing Information
Update email address and billing address.

About Payment Methods

Payment methods are the credit or debit cards you have added to your account for paying your bills. You can have multiple payment methods on file, but one must be designated as the primary payment method.
Payment Method Information.
When you access the Billing Settings tab, you will see all saved payment methods displayed with:
  • Card brand with logo
  • Last 4 digits of the card number
  • Cardholder name
  • Expiration date
  • Status indicator (Autopay)
  • Three-dot menu for actions

About Autopay

Autopay automatically charges your designated payment method on a scheduled basis to pay your bills. This ensures your account remains current and helps you avoid late payment fees.
Autopay Information Display.
The Autopay section displays:
Autopay status
Whether automatic payments are ON or OFF.
Payment method
The brand and last four digits of the card that is charged.
Payment date
When automatic payments will be processed (for example, "2nd business day of every month").
Edit button
To modify autopay settings.
Example: "Automatic payments is ON - Visa ending in 4242 - 2nd business day of every month".

About Billing Information

Billing information includes your email address for billing notifications and your billing address. This information is used for sending invoices, payment confirmations, and other billing-related communications.
Email Address
Your billing email address is where all billing notifications will be sent, including:
  • Billing statements
  • Payment confirmations
  • Payment reminders
Billing Address
Your billing address must match the address associated with your payment method to avoid payment processing issues.

Adding a Payment Method

Add a new credit or debit card to your account for billing payments.
Use this procedure to add a new payment method to your account.
  1. Select the Billing tab.
  2. Click
    Billing settings
    .
  3. In the Payment Methods section, click
    + Add payment method.
     .
  4. Enter these details:

    ADDITIONAL INFORMATION

    • Card number
    • Cardholder name
    • Expiration date (MM/YYYY)
    • CVV/Security code
    • Email
    • Company
    • Address
  5. Click
    Save
     to save the payment method.

RESULT

The new card appears in your list of payment methods.
Your payment information is encrypted and securely stored. The platform never displays your full card number after it is been saved.

Editing a Payment Method

Edit the information for an existing payment method, such as the cardholder name, expiration date, or billing address.
To update information for an existing payment method:
  1. Find the payment method you want to edit.
  2. Click the three-dot menu icon next to the card.
  3. Select
    Edit
     from the dropdown menu.
  4. Update the information you need to change:

    ADDITIONAL INFORMATION

    • Cardholder name
    • Expiration date
    • Billing address
  5. Click
    Save
     to apply the changes.

RESULT

The payment method is updated with the new information.
You cannot edit the card number itself. If you need to use a different card, you must add it as a new payment method.

Setting a Default Payment Method

Set a payment method as the default card that will be automatically charged for your bills.
Your default payment method is the card that will be automatically charged for your bills.
To set the default payment method:
  1. Find the payment method you want to set as default.
  2. Click the three-dot menu icon (vertical ellipsis).
  3. Select
    Set as default
     or
    Make primary
    .

RESULT

The card is marked as your primary payment method and is used for all automatic payments.

Removing a Payment Method

Remove a payment method from your account.
To remove a payment method from your account:
  1. Find the payment method you want to remove.
  2. Click the three-dot menu icon.
  3. Select
    Delete
    .
  4. Confirm the removal when prompted.

RESULT

The payment method is removed from your account.
You cannot remove your primary payment method if it is the only card on file. You must add another payment method and set it as primary before removing the current primary card.

Enabling Autopay

Enable automatic payments to automatically charge your payment method on a scheduled basis.
To automatically pay your bills on the scheduled payment date:
  1. Select the
    Billing settings
     tab.
  2. Find the Autopay section.
  3. Click
    Edit
    .
  4. Select which payment card to use for automatic payments.
  5. Review the payment schedule, which is typically the 2nd business day of each month.
  6. Click
    Save
    .

RESULT

Autopay is enabled and your payment method will be automatically charged on the scheduled date.
On the scheduled payment date, the system automatically charges your designated payment method for any outstanding balance. A confirmation email is sent after each automatic payment is processed.

Changing Autopay Settings

Change the payment method used for automatic payments.
To change which payment method is used for automatic payments:
  1. In the Autopay section, click
    Edit
    .
  2. Modify which payment method is used.
  3. Click
    Save
    .

RESULT

The autopay settings are updated with the new payment method.

Updating Billing Email Address

Update the email address where billing notifications and statements are sent.
Your billing email address is where all billing notifications are sent.
To update the billing email address:
  1. Navigate to the Billing Information section under the billing settings.
  2. Find the Email address field.
  3. Click
    Edit
     or the pencil icon.
  4. Enter your new email address.
  5. Click
    Save
    .

RESULT

Your billing email address is updated and you can receive a verification email at the new address.
Your account billing notifications are sent to this email address, including billing statements, payment confirmations, and payment reminders.

Updating Billing Address

Update the billing address associated with your account.
Your billing address must match the address associated with your payment method.
To update the billing address:
  1. Scroll to the Billing Information section.
  2. Find your current billing address.
  3. Click on the three dots and select
    Edit
     .
  4. Update the address fields:

    ADDITIONAL INFORMATION

    • Country
    • Street address
    • City
    • State/Province
    • ZIP/Postal code
  5. Click
    Save
    .

RESULT

Your billing address is updated.
Ensure that your billing address matches the address on file with your credit card company to avoid payment processing issues.

Glossary

This glossary defines key terms and concepts used throughout the Billing module and this user guide.

A

Account Updater
A service that automatically updates expired or changed credit card information by receiving updates directly from issuing banks. This service helps maintain uninterrupted payment processing for recurring charges.
See also: Payment Method...
Autopay
An automated payment feature that charges your designated payment method on a scheduled basis, typically the 2nd business day of each month, to pay your outstanding balance. When enabled, autopay ensures bills are paid on time without manual intervention.
See also: Payment Method, Primary Payment Method.

B

Bill Number
A unique identifier assigned to each billing statement. For example, 4B3836G4777. This number is used to reference specific bills when viewing, downloading, or discussing charges with support.
See also: Billing Statement...
Billing Address
The physical address associated with your billing account and payment methods. This address must match the address on file with your credit card company to avoid payment processing issues.
See also: Payment Method
Billing Information
Contact details associated with your billing account, including your email address for notifications and your billing address. This information is used for sending invoices, payment confirmations, and other billing-related communications.
Billing Statement
A detailed document showing all charges, fees, and transactions for a specific billing period. Each statement includes a bill number, amount due, created date, due date, and itemized list of charges.
See also: Bill Number, Due Date.

C

Created Date
The date when a billing statement was generated by the system. This is typically at the end of each billing cycle.
See also: Due Date, Billing Statement.
Current Balance
The total amount currently owed to the platform for services rendered. This balance updates automatically as new charges are incurred or payments are made.
See also: Outstanding Balance.
Customer Invoicing
A product feature that enables automated billing and invoice generation with customizable templates and payment reminders. This service is included with your account at no additional charge.
CVV
Card Verification Value - the 3 or 4-digit security code on a credit or debit card. This code is required when adding a new payment method but is never stored or displayed after the card is saved.
See also: Payment Method

D

Due Date
The date by which payment for a billing statement must be received to avoid late fees or service interruptions. This date is displayed on each billing statement.
See also: Billing Statement, Created Date.

G

Gateway
A payment processing service that securely transmits payment information between merchants and payment processors. The gateway product includes tiered pricing based on transaction volume and a one-time merchant ID registration fee.
See also: Transaction Volume, Tiered Pricing.

L

Line Item
An individual charge or fee listed on a billing statement. Each line item typically includes a description, billing frequency, and amount.
See also: Billing Statement

M

Merchant ID
A unique identifier assigned to your business for payment processing. Initial merchant ID registration incurs a one-time fee when activating the Gateway service.
See also: Gateway, One-Time Fee.
Monthly Recurring Fee
A charge that appears on your billing statement each month for ongoing services or subscriptions. These fees continue until the service is cancelled.
See also: One-Time Fee, Usage-Based Fee.

O

One-Time Fee
A charge that appears only once, typically for setup, registration, or activation of a service. For example, the initial merchant ID registration fee of $10.00 for the Gateway service.
See also: Monthly Recurring Fee, Merchant ID.
Outstanding Balance
The total amount owed that has not yet been paid. This is the same as your current balance.
See also: Current Balance.

P

Payment Method
A credit or debit card saved to your account for paying bills. You can have multiple payment methods on file, but one must be designated as the primary payment method. The system displays the last 4 digits of the card number only, as a security measure.
See also: Primary Payment Method, CVV.
Primary Payment Method
The default credit or debit card that is charged for payments, especially when autopay is enabled. You can change which payment method is primary at any time.
See also: Payment Method, Autopay.
Products and Pricing
A section of the Billing module that displays all activated products for your account along with their pricing structures, fees, and billing frequencies. This section shows what you are being charged for.

S

Status
The current payment state of a billing statement. Common statuses include "Paid" (bill has been paid in full) and "Pending" (payment is awaiting processing or the bill is not yet due).
See also: Billing Statement

T

Tiered Pricing
A pricing structure where the cost varies based on usage volume. For example, the Gateway service has different monthly rates depending on how many transactions you process (0-9,999 transactions, 10,000-24,000 transactions, or 25,000-49,999 transactions).
See also: Transaction Volume, Gateway.
Transaction Volume
The total number of payment transactions processed during a billing period. This metric is used to determine which pricing tier applies to your account for services with tiered pricing.
See also: Tiered Pricing, Gateway.

U

Usage-Based Fee
A charge that varies based on how much you use a service. This differs from flat monthly fees and is calculated based on metrics like transaction volume or number of API calls.
See also: Tiered Pricing, Transaction Volume.

V

Visa Acceptance for SMB
A payment platform designed for small and medium-sized businesses.