Glossary

A service that automatically updates expired or changed credit card information by receiving updates directly from issuing banks. This service helps maintain uninterrupted payment processing for recurring charges.

An automated payment feature that charges your designated payment method on a scheduled basis, typically the 2nd business day of each month, to pay your outstanding balance. When enabled, autopay ensures bills are paid on time without manual intervention.

A unique identifier assigned to each billing statement. For example, 4B3836G4777. This number is used to reference specific bills when viewing, downloading, or discussing charges with support.

The physical address associated with your billing account and payment methods. This address must match the address on file with your credit card company to avoid payment processing issues.

Contact details associated with your billing account, including your email address for notifications and your billing address. This information is used for sending invoices, payment confirmations, and other billing-related communications.

A detailed document showing all charges, fees, and transactions for a specific billing period. Each statement includes a bill number, amount due, created date, due date, and itemized list of charges.

The date when a billing statement was generated by the system. This is typically at the end of each billing cycle.

The total amount currently owed to the platform for services rendered. This balance updates automatically as new charges are incurred or payments are made.

A product feature that enables automated billing and invoice generation with customizable templates and payment reminders. This service is included with your account at no additional charge.

Card Verification Value - the 3 or 4-digit security code on a credit or debit card. This code is required when adding a new payment method but is never stored or displayed after the card is saved.

The date by which payment for a billing statement must be received to avoid late fees or service interruptions. This date is displayed on each billing statement.

A payment processing service that securely transmits payment information between merchants and payment processors. The gateway product includes tiered pricing based on transaction volume and a one-time merchant ID registration fee.

An individual charge or fee listed on a billing statement. Each line item typically includes a description, billing frequency, and amount.

A unique identifier assigned to your business for payment processing. Initial merchant ID registration incurs a one-time fee when activating the Gateway service.

A charge that appears on your billing statement each month for ongoing services or subscriptions. These fees continue until the service is cancelled.

A charge that appears only once, typically for setup, registration, or activation of a service. For example, the initial merchant ID registration fee of $10.00 for the Gateway service.

The total amount owed that has not yet been paid. This is the same as your current balance.

A credit or debit card saved to your account for paying bills. You can have multiple payment methods on file, but one must be designated as the primary payment method. The system displays the last 4 digits of the card number only, as a security measure.

The default credit or debit card that is charged for payments, especially when autopay is enabled. You can change which payment method is primary at any time.

A section of the Billing module that displays all activated products for your account along with their pricing structures, fees, and billing frequencies. This section shows what you are being charged for.

The current payment state of a billing statement. Common statuses include "Paid" (bill has been paid in full) and "Pending" (payment is awaiting processing or the bill is not yet due).

A pricing structure where the cost varies based on usage volume. For example, the Gateway service has different monthly rates depending on how many transactions you process (0-9,999 transactions, 10,000-24,000 transactions, or 25,000-49,999 transactions).

The total number of payment transactions processed during a billing period. This metric is used to determine which pricing tier applies to your account for services with tiered pricing.

A charge that varies based on how much you use a service. This differs from flat monthly fees and is calculated based on metrics like transaction volume or number of API calls.

A payment platform designed for small and medium-sized businesses.