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Cancel Subscriptions
Permanently cancel subscriptions.
Cancellation stops billing permanently and cannot be undone. A new subscription must be created to resume billing.
Use cancellation when the customer ends service, when switching plans, or when service is discontinued.
Subscriptions cannot be canceled within 10 minutes before or after payment processing to prevent billing conflicts. Canceled subscriptions cannot be reactivated.
To cancel a subscription:
- Choose .
- Find and choose the subscription to cancel.
- Click or tapCancel.
- Confirm the cancellation.
RESULT
The subscription is canceled permanently. No automatic refunds are issued. Issue
refunds through the Transactions panel if needed. Proration depends on your
terms.