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Handling Transactions Held for Review
Learn how to review and make decisions on transactions flagged by fraud detection.
When fraud detection flags a transaction, review the details and decide whether to accept or reject it.
Prompt review improves customer experience and reduces abandonment.
To review a transaction held by fraud detection:
- Select .
- Locate transactions with status "Held for Review".
- Select the transaction to review details and risk indicators.
- Choose an action:
- Accept to process the payment
- Reject to cancel it
- Confirm your decision.
RESULT
The transaction shows the status of Review Completed.